Terms and conditions of stays
Effective 01 October 2018
Please read carefully. Payment of initial deposit is considered acceptance.
Please advise Property Manager immediately of any breakages, damage or losses to property furnishings or fittings and these must be paid for by the tenant. Should a tenant discover a maintenance issue, default or breakage on arrival, please advise Property Manager who will endeavour to have it corrected. While every effort will be made, no guarantee of immediate repair can be made, especially during peak holiday periods due to non-availability of tradespersons or parts. There will be no refund or discounts deducted for appliances or items awaiting repair. No responsibility is taken for tenant’s personal property lost, damaged or left on the premises.
The minimum bond is $1000 and will be refunded in full if the property is left in the same condition as it was at the start of the tenancy. Allow up to 7 days for the processing of the refund after the property manager has inspected and confirmed the condition. We reserve the right to increase the bond for functions, parties or “schoolies” bookings. Please refer to the other sections of this document where possible deductions from the bond may occur. Special attention to any evidence of smoking, cleaning and rubbish removal should be made.
Check In / Check Out
The premises are available from 3pm on the day of arrival and are to be vacated by 10am on the day of departure. This may be flexible when other groups of guests are not in residence the night before your arrival or the night of your departure but must be approved. Late check out is free for the first hour then $100/hour thereafter unless prior agreement has been made.
All bookings incur a standard $250 cleaning fee. In addition, the premises are to be left in a clean and tidy state with dishwasher run and emptied and all other dishes put away in correct cupboards. The BBQ must also be left clean. Failure to do so will incur an extra cleaning charge (deducted from bond). Extra washing, dry cleaning or replacement of linen required due to damage or staining will be charged to the tenant. For stays of 2 weeks or more, the house will be cleaned mid-stay or weekly as part of the service. Extra cleans can also be booked for $300 + linen costs. Linen, bathroom and beach towels are provided for your convenience.
Conditions of Occupancy
The maximum persons permitted to occupy the house is 8. Additional persons may be permitted by arrangement for an extra fee of $80/person.
Deposits are non-refundable unless the property can be re-booked then a 15% administration fee will be deducted from the refund.
The premises are let for holiday rental only. Any function must be pre-approved and has a 4-night minimum stay, a minimum $1000 function fee and additional bond. Maximum numbers of guests allowed at any function is 20 for a sit down function and 25 for a finger food function. An early start for the event is recommended. Please ensure that all guests are cognisant of our conditions. All guests must be transported by pre-arranged bus or taxis to and from nearby accommodation. This is a requirement set out by the owner of the property to show respect for surrounding properties.
Byron Shire Council has imposed a noise curfew on the area. No live bands, DJ’s, microphones or amplifiers are allowed and music must finish at 9pm. After that the house music system can be employed for low background music only. If music/guests continue to make noise above these limits after 9pm, an excess noise charge will be made against the bond.
For all weddings we require you to engage the services of a professional wedding co-ordinator (unless specific arrangements are negotiated). We work with wedding co-ordinators in the area who know the property well so can provide details if required. Recovery parties the next day are only permitted by arrangement with the owner and are subject to the same terms and conditions.
The premises are listed and let in good faith so no refund is given if you are unsatisfied for some reason. Also, please remember Pavilion 2 is fitted out with high quality fixtures and fittings which must be respected during your stay. In particular, the bathrooms are tiled with natural stone which is a porous material. Consequently, some products, in particular hair dyes, will stain or bleach the tiles which you, as the tenant, will be liable for. Please note that due to the polished timber floors, stiletto heels are not to be worn during your stay. Also, be aware that when wet, the large decks often become slippery so please take care.
Key access information will be provided once all monies are paid in full. If keys are lost or misplaced, a call-out fee of $120 will be charged. If keys are permanently lost, for security reasons, all locks will be replaced at the cost of the tenant.
Please be aware and respectful of neighbours and restrict excessive noise. Byron Shire Council has also imposed a noise curfew on the area after 9pm. If you have guests visiting you at the property at any time, please ensure they leave quietly before 9pm so as not to disturb adjoining properties. Failure to comply with the 9pm noise curfew will result in a deduction in your bond refund.
We cannot be held responsible for any noise, construction or otherwise, occurring close to the property. If this continues, however, please advise the property manager.
Car parking is available for guests staying in Pavilion 2 only. There are two car parks in the garage and one in the stone bay at the front of Pavilion 2. Guest parking is available at the front of Pavilions. There is no parking on the fire trails. All function guests must travel to and from the house by pre-booked taxi or pre-arranged bus.
No parties are permitted and if this condition is breached then the owner has the right to end guests' tenancy immediately without refund of rent or bond.
House trained pets are only allowed with the permission of the owner. As we back onto protected rainforest, cats are not permitted. Please note that as Broken Head is a National Park, no dogs are allowed anywhere in the National Park or on Broken Head beach. Any damage or mess left in the house or garden will incur an additional cleaning fee.
Please enjoy the pool and swim safely but be aware of the following rules:
Pool hours are 7am-9pm
- Children must be supervised at ALL times
- Please shower before entering the pool to ensure you have washed all sand off
- No glass in pool enclosure
- No diving of any kind including bomb diving
- It is unsafe to swim under the influence of alcohol or any other drug
- (NB: pool lights and filter come on automatically. Do not attempt to change settings as a call-out fee to re-set will be deducted from bond)
Rubbish and Recycling
Rubbish bins are located in the enclosure between the garage and the wooden beach gate. Please ensure all rubbish is placed in bags in red-lidded bin and taken to front of complex outside main gate prior to departure. All rubbish that does not fit in bins must be removed from premises (i.e. lid must close). Bin collection is Monday night and the yellow-lidded recycling bin needs to be placed at Pavilions’ entrance every second Monday night (dates are with arrival information). Bins need to be brought back inside on Tuesday after collection. Please wash out bins if required. Any additional rubbish left within the bin enclosure or inside Pavilion 2 will incur an additional cleaning, removal and tip fee.
Please remember Pavilion 2 is a non-smoking property and any evidence of smoking within the gated area of Pavilion 2 (including butts in the garden) will incur an additional cleaning fee deducted from the bond.
The curfew for guests not staying at the property is 9pm. Please ensure they leave quietly so as not to disturb adjoining properties.
NB: Excessive noise, drunk and disorderly behaviour will not be tolerated at any time and may result in immediate termination of tenancy with no refund.
- ** Pavilion 2 at Broken Head is registered with HLO Byron Bay which is a 24hour security company that attends any noise infringements. You or neighbours can call their hotline on (02)6626 6888. The complaint is immediately directed to the Police or a security guard. If a call out needs to be made to Pavilion 2, the call out fee will be deducted from your bond.